Overview: Virtual Contact Center for Copper

8x8 Virtual Contact Center for Copper offers multichannel integration with Copper, allowing you to set up quickly and combine the benefits of Copper with the capabilities of Virtual Contact Center.

The integration supports communication with customers via phone, chat, and voicemail channels, allowing you to access data from Copper through an integrated Agent Console.

Virtual Contact Center for Copper provides key information about each customer interaction, giving you insight into the full customer experience and allowing you to access detailed records of communications with each customer. During an inbound interaction, Virtual Contact Center for Copper tracks whether the caller is an existing user by searching Copper records and presenting the matching record for agent preview. Agents can be better informed and prepared to answer customer interactions by previewing relevant customer record details.

Virtual Contact Center’s custom screen pop integration with Copper offers the following benefits:

Audience

This guide is intended for Copper agents who use version 1.0 of Virtual Contact Center (VCC) integration with Copper.

Availability

The 8x8 Virtual Contact Center for Copper is currently available in the United States and the United Kingdom.

Features

Using Virtual Contact Center for Copper, you can:

Limitations

Browser Requirements

We recommend using Google Chrome to ensure a smooth experience.

Supported CRM Objects

Virtual Contact Center for Copper supports the following objects in Copper: