Know your contacts

You can access all of your company, personal, and favorite contacts in 8x8 Work for Desktop by going to your Contacts list. With one or two clicks, you can call, chat with, send a fax to, or meet with a contact, or view their contact details (such as email address and additional phone numbers).

Company contacts

When you first begin using 8x8 Work, you have access only to the contacts on your company phone system. When needed, you can also create personal contacts using external phone numbers, and add company or personal contacts to your list of favorites for quick access.

Your company contacts are populated from your company phone system. You have a large amount of flexibility in communicating with your company contacts; you can send messages, emails, and faxes, call via phone number or 8x8 extension, and invite to meetings via 8x8 Meet. You are visible to your company contacts through their company contact lists, and your presence status is reflected in the company directory as well.

In addition, if your administrator imports contacts from another company to your company directory, these contacts show up with their own external company contact icon to differentiate them from your colleagues and your personal contacts.

You cannot change your own contact details in the company directory, but you can still change your profile image, presence status, and custom status message through your profile screen.

Note: You cannot edit the information associated with company contacts; you can only customize your personal contacts under Contacts > My Contacts.

My contacts

If you frequently call numbers outside of your company directory, you can use those numbers to create easily-accessible personal contacts. Personal contacts are visible only to you, and can be edited as needed. In addition, you can import contacts from Google and Microsoft Outlook.

Favorite contacts

If you communicate with a company or personal contact frequently, you can add them to your list of favorite contacts for quick access. You can go into a contact’s details to mark them as a favorite contact, and then access them from your list of favorites.