Configure 8x8 Virtual Contact Center Integration for Salesforce Lightning

Welcome to 8x8 Virtual Contact Center integration with Salesforce Lightning! Installing the Virtual Office for Salesforce Lightning requires you to walk through the following steps:

Once you have enabled Lightning in Salesforce as a developer or administrator, you can install and configure the integration. Enabling the Virtual Contact Center app for Salesforce Lightning requires you to import a new XML, install the updated integration, add users, and create a new Lightning app for Virtual Contact Center.

Note: Only a developer or administrator in Salesforce can enable Lightning for their organization and then install Virtual Contact Center for Salesforce; after this, all users with permissions can access Salesforce Lightning and use Virtual Contact Center for Salesforce.