When you log in to Salesforce, the 8x8 Virtual Contact Center application launches automatically by default. If you wish to launch the app manually, disable the automatic login setting in the Agent Profile.
To disable automatic login for 8x8 Virtual Contact Center app:
- Log in to 8x8 Virtual Contact Center app.
- In the Control Panel, select Profile from the Window menu.
- In the External Setup, clear the Auto login for Single Sign On check box.
Disabling the automatic login requires you to initiate the app manually by clicking the link to log in to Virtual Contact Center.