Configure Individual System Sign-On Integration with Salesforce

Individual System Sign-On provides Salesforce integration with 8x8 Virtual Contact Center from the Agent Console environment. Salesforce users have to enter their user ID and password to log in to Virtual Contact Center.

Note: Salesforce does not support iframing by default, and Salesforce pages are accessed in a separate window. If you want to maintain the ability to see your Salesforce pages within Agent Console, you can contact the Salesforce support and request them to turn off the Clickjack protection. A Salesforce representative with the right permissions can turn off the Clickjack protection.

Setting up Salesforce for Individual System Sign-On integration with 8x8 Virtual Contact Center requires the Salesforce administrator to: