Make and Receive Calls
The L'application mobile Virtual Office allows you to make calls using direct dial, the contacts list, or the call log list. Once you are in a call, you have access to call management controls.
How do I call via direct dial?
- Tap
to open the main menu.
- From the main menu or from the Contacts screen, tap
.
The dialpad opens.
- Using the dialpad, enter the phone number you wish to dial. You can tap anywhere in the entered number to bring up a cursor to insert or delete numbers at that location.
In this example, an 8x8 extension number is dialed.Note: The L'application mobile Virtual Office allows 8x8 extension-to-extension dialing from your device. If your company's phone system has Cross-Site Dialing enabled, extension users within the company can call or chat with one another, surpassing geographical barriers using global extension-to-extension dialing. This eliminates the need for complex extension dialing rules. You can simply tap a contact from the Contact de l'entreprise and call your coworkers in the same office, or in another city or country. Cross-Site Dialing is enabled for all employees of a company by the Gestionnaire de comptes administrator.
Note: Cross-Site Dialing is only applicable to enterprise customers with multiple PBXs and branches.
- Tap Call to place the call.
When the call connects, you have options to place the call on hold, transfer to another number, park a call, and record the call if you have Virtual Office Pro. You can also enhance the calling experience by starting a video session.
How do I call via Contacts?
- Tap
to open the main menu.
- From the main menu, select Contacts.
OR
From the navigation menu, tap
.
Your contact list opens.
- Select one of the following tabs to call from:
- Favorites: Contacts you have marked as favorites.
- Company: Contacts from your Contact de l'entreprise.
- Device: Contacts imported from your device.
- Tap
by the desired contact to place a call.
How do I call via the Call Log?
- Tap
to open the main menu.
- From the main menu, select Call Log.
The call log displays inbound, outbound, and missed calls.
- Tap the desired phone number or contact, and the call is placed immediately.
- To end a call, tap End Call.
How do I avoid navigating through long IVR menus and choices after calling a number?
If you commonly call an organization such as a large office or pharmacy, you are familiar with that organization's IVR menu: "For sales, press 1. For billing inquiries, press 2. To return to the main menu, press *..."
You can save the organization number as a personal contact, and append your IVR choices to the saved number in order to save time.
Note: You can also add pauses to calls without saving a new contact by holding down the * , key in the L'application mobile Virtual Office dialer.
- Tap
to open the main menu.
- From the main menu, select Contacts.
OR
From the navigation menu, tap
.
Your contact list opens.
- In Contacts, tap
to start creating a new contact.
- In the New Personal Contact screen, enter the contact name, and tap
to add a phone number to the contact.
- Enter the phone number, and tap the
key to show more keys.
- Tap the pause key to insert a pause for the IVR menu.
You are taken back to the standard keypad. The pause you entered is indicated by a comma in the phone number.
- Insert your IVR menu choice numbers, each separated by a pause.
Tap Save.
- The contact is saved with your IVR choices.
To receive calls:
- Tap Answer to accept an incoming call.
You are connected to the call.
- To reject a call, tap Decline.
If you are logged in to the L'application mobile Virtual Office on your device but outside of the app, your device displays a notification to notify you of a new Virtual Office call.
Note: By default, the option to unlock the device screen on an incoming call is enabled.

Voir aussi
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