Manage Calls

Once you successfully make a call or accept an incoming call, the Virtual Office Softphone gives you additional call management options. You can transfer calls, record calls, add video to calls, switch between calls on two lines, create conference calls, and more.

Call Management Controls

While on an active call, you have access to the following call management controls:

Icon/Control	Functionality
Mute/Unmute	Mute the call on your end. Click to unmute the call.
Speaker	Put the call on loudspeaker. Click to return the call to a quieter volume.
Add Call	Make another call while still connected to your first one.
Keypad	Switches back to the dialpad view. Click Actions to return to the call management controls.
Hold/Resume	Place the call on hold. Click to retrieve the held call. The other party hears music until you resume the call.
Video	Add video to the call. Click to stop video. A webcam must be built in or installed.
Record	Record call audio. Click to stop recording. This feature is available only for Virtual Office Pro customers. Call recording must be enabled under Settings > My Services.
Transfer	Perform a call transfer. Blind transfer does not require speaking to the second party before transferring the first party over. Warm transfer requires speaking to a second party before transferring the first party over.
Park	Park the call.
Decline Call	While on an existing active call, decline a second incoming call. Appears when you are on a call and receive another call.
Hold and Answer/ Switch Calls	While on one call: Accept a second incoming call, placing your existing active call on hold. Appears when you are on a call and receive another call. While on two calls: Switch between the active and held calls. Appears when you have one active call and one call on hold.
Conference	Merge the calls into a three-way conference. Appears when you have one active call and one call on hold.
End Call	Disconnect the call.

Voir aussi

Manage Calls