Once you successfully make a call or accept an incoming call, the Virtual Office Softphone gives you additional call management options. You can transfer calls, record calls, add video to calls, switch between calls on two lines, create conference calls, and more.
While on an active call, you have access to the following call management controls:
| Icon/Control | Functionality |
|---|---|
 Mute/Unmute |
Mute the call on your end. Click  to unmute the call. |
 Add Call |
Make another call while still connected to your first one. |
 Keypad |
Switches back to the dialpad view. Click Actions to return to the call management controls. |
 Hold/Resume |
Place the call on hold. Click  to retrieve the held call.The other party hears music until you resume the call. |
 Video |
Add video to the call. Click  to stop video.A webcam must be built in or installed. |
 Record |
Record call audio. Click  to stop recording.This feature is available only for Virtual Office Pro customers. Call recording must be enabled under Settings > My Services. |
 Transfer |
Perform a call transfer. Blind transfer does not require speaking to the second party before transferring the first party over. Warm transfer requires speaking to a second party before transferring the first party over. |
 Park |
Park the call. |
 |
Merge the calls into a three-way conference. Appears when you have one active call and one call on hold. |
| End Call | Disconnect the call. |
How do I perform a blind transfer?
to begin the transfer.How do I perform a warm transfer?
to begin the transfer..How do I transfer a call to a second call already on hold?
to transfer the call.Notes:
-To adjust your softphone speaker volume, click 
at the bottom of your main window, and slide.
-To adjust your softphone microphone volume, click 
at the bottom of your main window, and slide.
