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Receive Calls

Virtual Office Softphone lets you use your computer to Accept or Decline incoming calls to your 8x8 extension. When you decline an incoming call, it is automatically directed to your voicemail.

Send to Voicemail

On receiving an incoming call, the Virtual Office Softphone panel automatically slides out. If the calling contact has set up a profile picture, the softphone panel displays the picture.

Add Callers to Contacts

You can add external callers to Contacts via the Phone tab.

  1. From the navigation menu, open the Phone tab.
  2. Select Recent.
  3. Scroll through the list of calls.
  4. Click next to the person you want to add to your contacts.
  5. Select Create New Contact.
    Select Add to Existing Contact.
  6. Fill out the New Contact panel, and click Save.

Incoming Call Handling

You can choose how to handle calls that come in while you are too busy to answer the phone.



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