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Make Calls

Virtual Office lets you make calls from your computer or your desk phone.

Dial out from Your Computer

Using your computer to place calls from your 8x8 extension is easy with Virtual Office Softphone.

Note: For an optimal audio experience on Virtual Office Softphone, use a computer headset that includes a microphone.

  1. In the Virtual Office online app, click the arrow by I’m Calling From in the header to open a drop-down menu. This is only visible with toggled on.
    This feature is useful for selecting a device with better audio quality or mobility.
  2. In the drop-down menu, select Softphone.
  3. Click the arrow next to Caller ID to select a number to appears on the other party's phone display when you call them.

Dial out from Your Desk Phone

Note: This option is only available if you purchased an 8x8 desk phone with your Virtual Office service.

If you prefer to use your desk phone during calls, you can dial out from the Virtual Office online app and then use your desk phone to speak with the call recipient. This feature combines the benefits of 8x8 calls with the convenience of a traditional handset.

  1. In the Virtual Office online app, click the arrow by I’m Calling From in the header to open a drop-down menu. This is only visible with toggled on.
  2. In the drop-down, select Desk Phone.

Dial out from Other Locations

You can also choose to dial out from other locations. The Virtual Office system places a call to your location first at 8x8's cost-effective long-distance and international rates, and then connect you to your call destination. This feature allows you to reduce high call costs when traveling.

  1. In the Virtual Office online app, click the arrow next to I’m Calling From in the header to open a drop-down menu. This is only visible with toggled on.
  2. In the drop-down, select any other locations you have previously entered under Settings > My Profile > My Phone Number(s).

 

 


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