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Manage Your Presence Status

The Virtual Office online app allows you to set your status, and lets you easily see the availability status of other Virtual Office users on your phone system, and likewise allows your colleagues to see your status.
The Virtual Office online app allows the following status options:

Status Definition Automatic or Manual
Available You are available for calls and chat communication. If you previously set a manual status, selecting Available switches you back to automatic status. Both
Do Not Disturb You are available for chat. Calls during this state are forwarded to voicemail. Manual
Busy Your status automatically indicates you are busy when in a Virtual Office meeting. You can still receive communications. Both
On Call Your status automatically indicates you are on a call when you are participating in a phone call. Automatic
Away Your status automatically indicates you are away if you are logged in but inactive for a specified time. You can still receive communications. Both
Invisible This status prevents other Virtual Office users from seeing your presence information when you are logged in, but you still receive communications. Manual
Offline This status appears when you are not logged in to Virtual Office. Calls during this state are forwarded to voicemail. Automatic

Availability Status and Types

The Virtual Office online app lets you easily see the availability status of other Virtual Office users on your phone system, and likewise allows your colleagues to see your status. A user's status can be changed automatically by Virtual Office, or changed manually by the user:

Automatic Status: The Virtual Office online app automatically displays the availability status of each user by detecting whether they are available, busy, offline, on a call, or attending a Virtual Office meeting.

Custom Status Message: By clicking your own status in the main Virtual Office online app window, you can enter a custom status message which is visible to other users. This helps other users when deciding who to speak with. Let's say that Lisa is busy with an urgent project. She can manually set her status to Busy and set her custom status message to say <On a deadline>, so that other users know to speak with someone else for the time being.
For details, refer to Customize Your Availability Status.

Note: Even if your colleagues are only using their 8x8 desk phones, you can still see if they are busy on the phone via their status.

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