You are here: Configure Settings > Configure Call Forwarding > Customize Call Forwarding Settings

Customize Call Forwarding Settings

Call Forwarding settings allow you to customize your call forwarding rules by filtering your call by:

Call forwarding also allows you to configure how the call must be handled by either rejecting it or forwarding it to multiple phone numbers sequentially or simultaneously, and enabling or disabling the call screening functionality. In addition, you can also edit your default forwarding rules under Default Rules.

To access Call Forwarding settings:

  1. Click Settings.
  2. Go to Call Forwarding.

    You can view and edit default rules or create new rules.
  3. Click Save when you are finished.

Note: Once you have used Call Forwarding, you no longer have access to the feature in your Self Service Portal account (

Note: Rules are applied in the order they are listed. For example, if you want your calls from a particular client forwarded to your mobile device 24/7, while forwarding those calls to your desk phone from 9 AM to 5 PM, be sure to list the all-day rule above your 9 AM to 5 PM rule.


Send us your Feedback