The following features and enhancements were introduced in previous versions of the Virtual Office mobile app. For details on the latest new features, see our list of what's new in the current release.
Simplified management for voicemails and call logs: We have introduced a quicker way for you to manage your voicemails and call logs! As an iOS user, you can now swipe left on a call log or voicemail to manage it individually, or swipe right to manage multiple list items in addition to the selected call log or voicemail.
New notifications when cellular data is disabled: If you have disabled cellular data in the Virtual Office mobile app, you see a banner in the app to let you know that the setting is disabled. You can use this banner to quickly open your settings once your cellular network quality improves.
In addition, if people repeatedly try to call you while you have cellular data disabled, the Virtual Office mobile app notifies you that callers are trying to reach you.
Ability to search for contacts via partial names: When you use the search box, regardless of whether the name you enter is complete, you see a list of search results that narrow down as you type. In addition, if you need to get in touch with a colleague whose name you don't remember completely, you now have the ability to search for a contact by entering independent fragments of their first and last name.
Refreshed dial pad interface: The dial pad in the Calls tab, as well as the keypad you access from within a call, now show up with a refreshed interface.
You can now paste numbers more easily by double-tapping the number entry field when it is empty.
If the number you enter matches the number of a company or personal contact in your contact directory, the name of the matching contact shows up. If you enter a number not associated with any contact, you have the option to save the number as a new contact.
Ability to add companies as contacts without first or last name: If you frequently contact the primary number of another organization and choose to create a contact for it with the Company field filled out, but not the fields for first or last name, the new contact and its company name properly show up in your list of contacts.
Improved conference call controls: While you are in a conference call, the Transfer and Park controls are now disabled to better reflect supported conference call functionality.
Improved call transfer to company contacts: To better enable you to transfer a call to someone in your organization, tapping the Transfer option on a live call now brings you directly to the company directory rather than your list of recent calls.
Ability to edit your messages: If you paste the wrong content into a chat or spot a sentence-altering typo in a message you sent, you can quickly edit the message to correct it and prevent confusion in the chat. Simply press and hold on a message to bring up a menu, and select the Edit option to begin editing. As you edit and once you finish editing, the timestamp for the message changes to indicate its status as currently or previously edited.
Note: You can edit IMs with company contacts, but not SMS messages with personal contacts and external numbers.
Ability to delete your messages: If you enter a message into a chat with the wrong contact or group of people, you can delete the message to prevent confusion or distraction in the chat. Simply press and hold on a message to bring up a menu, select the Delete option, and confirm to delete the message. Once you delete the message, the content and timestamp of the message change to indicate that its content has been deleted, and what time the message was deleted.
Note: You can delete IMs with company contacts, but not SMS messages with personal contacts and external numbers.
Improved ability to mention contacts in a room: While chatting in a room, you have quick access to an @ key you can tap without navigating to the @ key in your primary keyboard.
Improved typing indicator in rooms: Your typing indicator tells you when someone is typing in your room, which helps room members avoid stepping on each other's toes while chatting. If multiple people are typing in a room at the same time, this release allows you to see multiple names in the typing indicator at the bottom of the room.
Notifications for upcoming meetings with synced calendar: Don't miss a single upcoming Virtual Office meeting! When you sync your Meetings tab with your device calendar app, you receive device notifications for your upcoming meetings from the Virtual Office mobile app, ensuring that you stay on top of your schedule. Swipe on the notification and confirm to view options for joining the meeting or reviewing meeting details.
Meeting notifications are controlled via a new setting; to find it, open the More tab and go to Settings > Notifications.
Ability to jump to current day in synced calendar: When you sync your Meetings tab with your device calendar app, you can quickly navigate to today's meetings with a tap of the Today icon, enabling you to quickly find your place in your schedule.
In-chat new message notifications: If you have a chat open when you receive a new message in another chat or room, you see a notification dot appear over the Back icon. The dot is colored bright orange to indicate a new message in a one-on-one chat, or pale orange to indicate a new message in a chat room. This notification disappears once you go back to your list of messages.
Ability to mark chats as read: You can now easily mark a room or individual chat as read without opening it; this helps you prevent clutter in your chat history if you already know what some conversations in your message list are about. You can mark SMS messages as well, such as spam or messages mistakenly sent to your number.
Note: Marking a chat as read only marks it as read to you; other people in your chats do not see the latest messages as read by you.
Ability to mark messages as unread: Just as with email, you can mark a message within a chat as unread so you can return to it later. If you have yet to get around to an action item that came up in a chat, you now have the ability to mark the message that talks about that item as unread, enabling you to return to the item later.
Note: At this time, reopening an unread chat does not jump to the specific message you marked as unread; the ability to mark the chat as unread simply functions as a way to remind you that something in the chat is on your to-do list.
Ability to copy message text: You now have access to an improved way to copy message text in your conversations without needing to highlight text manually; just press on a message, and select Copy text from the resulting menu to copy the message text to your clipboard, allowing you to paste in any application.
Cellular Assist now known as Cellular Minutes: The ability to use your cellular voice plan in addition to your data network for calls has been renamed to be more user-friendly.
Ability to promote calls to meetings: Let's say you're on a call with a company contact, or that your call is getting more involved; you can bring the other party into a meeting with one or more of your colleagues who can discuss an important matter with them. When on a Virtual Office call, you can immediately create a productive Virtual Office meeting, and bring the other party into the meeting. If you are talking to two other Virtual Office users in a conference call, you can also bring both of them into a three-person meeting with you!
Note: If the other party in the call is taking the call via the following versions of Virtual Office, they receive and must accept the meeting invite via chat or email, instead of being brought in automatically:
-Version 7.4 or earlier of the Virtual Office mobile app.
-Version 5.8 or earlier of the Virtual Office desktop app.
For details, see our content on promoting a call to a Virtual Office meeting.
Option to silence incoming Virtual Office calls while staying logged in: When you need to silence your calls, instead of logging out, you can simply enable your Do Not Disturb status; incoming calls are forwarded to voicemail, but you can still receive chat messages in cases of emergency. When you try to log out, you are now able to confirm whether you want to log out, or enable Do Not Disturb instead.
Note: Calls are forwarded to voicemail by default; if you have changed your call forwarding settings, your calls may be forwarded to another location.
For details, see our content on using the Do Not Disturb status.
Announcing Team Messaging: With Team Messaging, collaborate with your colleagues via chat more effectively than ever before! Create chat rooms on demand, stay up to date on your team's latest discussions, bring multiple teams together to collaborate, and much more! Your chat rooms can be found under Rooms in the Recents tab.
In our examples, let's say that Sarah's fictitious organization, AcmeJets, uses Team Messaging. Sarah's Sales team (which includes Rob, Lisa, and John) is one of many teams within AcmeJets that can collaborate using Team Messaging, and make use of its features to accomplish tasks more effectively.
Public and private chat rooms: With Team Messaging, you can create a public room that can be accessed by anyone at any time, or create a private room that is only accessible to certain colleagues. Whether you want to stay up to date with all your colleagues, or share sensitive information with a smaller group, you can do all this and more!
Let's say that Sarah must collaborate with her global team more effectively to ensure that the team meets its goals. The team shares critical information, and holds an ongoing discussion across multiple time zones, which warrants multiple meetings. Sarah doesn't have the time to meet often, so she sets up a private room for her team, and invites all her team members to facilitate communications. Now, her team can discuss and post information in a convenient chat room.
On the other hand, Sarah is also collaborating on a public release where she is one of many core team members tracking the progress of the release. To stay up to date, all core team members follow a public chat room created exclusively for the release.
Ability to invite colleagues to private chat rooms: As a member of a private room, you can invite colleagues relevant to the conversation to bring them into your discussions; a fully-collaborative experience allows any member of a private room to invite a new member.
Note: For added security, an invited colleague has access to the chat history of the private room starting with the time they were invited.
Ability to mention colleagues to get their attention: If you need to alert a group member on a release deadline, ask for their input on your current discussion, or bring a new person into a public chat room, you can get their attention at any time by simply typing <@> before their name (for example, <@John Smith>). In a public room, you can @mention any of your company contacts, while in a private room, you can only @mention colleagues who are members of the room.
John, a Sales agent in Sarah's team, needs to send his manager Sarah a brief spreadsheet on the sales progress for the customers he is negotiating with; as John's deadline approaches, Sarah can alert him via @mention to make sure he is on schedule with the document.
Notifications for messages and changes: Has your chat room been renamed, or have new colleagues been invited to your private chat room? Whenever something about a chat room changes, you are notified in your chat history for that room. In addition, you can choose to be notified of all messages in a room to stay up-to-date, or reduce interruptions when you are busy by choosing to be notified only when you are mentioned.
Let's say that the Acmejets Sales team is hiring new agents; as new agents are hired, Sarah or another person in her team can add them to her team's private chat room. Whenever a new agent is added to the chat room, existing members of the chat room are notified that their new colleague has access to the team's discussions.
Better collaboration via shared rooms: Using 8x8 Sameroom, connect with your colleagues or clients who use other chat applications (such as Slack, Hipchat, or Google Hangouts) via shared rooms. With Team Messaging and Sameroom, connect with all your colleagues under a streamlined chat experience! You can even use shared rooms that are connected to the Virtual Office chat rooms of another organization that uses 8x8. You can see whether your chat room is also a shared room next to the room's public/private label, and in the details page for the room.
The AcmeJets engineering team communicates with contractors outside of their company; once the engineering room is connected to the contractors' usual chat app via Sameroom, the engineering room is labeled as a shared room, and the engineers can collaborate seamlessly with their contractor colleagues.
Ability to hide conversations from your personal chat history: If you want to clean up old business messages and SMS spam messages from your chat history, you can simply hide them on your end. When you hide a chat room or conversation, you do not delete it; other people involved in the hidden chats still see the conversations and chat rooms in their chat history.
Note: You can hide chat rooms and chat conversations with individuals, but you cannot hide specific messages within a chat conversation or chat room.
File attachment access from chats: If a colleague attaches a file or image in a chat from the Virtual Office desktop app, you can quickly view and access these files by tapping them in the same chat from the Virtual Office mobile app.
Note: At this time, you cannot attach a file or image in a chat from the Virtual Office mobile app.
Release 7.0 contains the following versions of the app:
Note: Only meeting hosts can record meetings.
Note: SMS messages continue to show only whether your message has been sent.
What's new in 7.0: Welcome to the new Virtual Office mobile experience! Take advantage of the following all-new features, as well as changes to existing features.
What's changed in 7.0: We have introduced the following enhancements to existing features. Additionally, refer to our list of features new to 7.0.
What are the settings to revisit in version 7?
As the Virtual Office mobile app has received a major update from version 6.4 to version 7.0, the settings available to you have been reorganized. Make sure to revisit the settings important to you to make sure they are configured properly under Settings in the More tab.
After your upgrade to version 7.0, the following settings may have changed:
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