Get Started: Your Profile and Settings

How do I make sure my device can run the Virtual Office mobile app?

The latest version of the Virtual Office mobile app is supported on devices that run iOS 11 or newer, or Android OS 5.0 or newer.

Notes: The Virtual Office mobile app for Android is not supported in China.

Why is my Virtual Office mobile app not updating?

Your Virtual Office mobile app does not update automatically. To get the latest version of the app, you must update the app from its page in the App Store, and update.

How do I know which version of the Virtual Office mobile app I am running?

Go to Settings in the More tab, and scroll to the bottom of your settings list to see the version number of your Virtual Office mobile app.

What can I do with the Virtual Office mobile app?

The Virtual Office mobile app allows you to effectively and efficiently communicate with your company contacts via phone calls, messaging, meetings, and more. The primary features of the app are as follows:

Tab

Functions

Messages: Send SMS and IM messages, and access all message history with company and personal contacts via Virtual Office.

Calls: Make and manage calls, and review voicemails.

  • All and Missed: Make calls, and access past call details for incoming, outgoing, and missed calls.
  • Voicemails: Review and manage all voicemails sent to you.

Contacts: Access and reach out to your favorite, company, and personal contacts.

  • Favorites: If there are contacts you frequently communicate with, you can mark them as favorites for quick access.
  • Company: View and communicate with the contacts on your company phone system.
  • My Contacts: View and communicate with contacts populated from your device contacts (if you grant permissions to the app), and with personal contacts created using Virtual Office.

Meetings: Join, create, and manage Virtual Office meetings.

More: Access additional features of the Virtual Office mobile app.

How do I change the language in my application?

The language of the Virtual Office mobile app is controlled from your device settings.

To change your application language:

  1. In your device settings, go to Settings > General > Language & Region.
  2. Select your desired language. This version of the Virtual Office mobile app supports the following languages:
    • Dutch
    • English (UK)
    • English (US)
    • Finnish
    • French (Canada)
    • French (France)
    • German
    • Italian
    • Portuguese (Brazil)
    • Spanish (Latin America and the Caribbean)
    • Spanish (Spain)
    • Swedish
  3. Once the language loads on your device, open the Virtual Office mobile app to view it in the selected language.
Where do I find my profile information?

To view your profile information, tap the profile image icon in the header. This opens your profile info, where you can:

How do I upload my profile image?

Put a face to your name in the contact directory by uploading your photo to your profile. You can use an existing image, or take a new one.

To upload your profile image:

  1. Tap the profile image icon in the header to access your profile.
  2. In the screen that opens up, tap your profile image.
  3. Choose whether to use an existing image on your device or take a new one, and proceed.
    Once you upload your profile image, it becomes visible in the company directory to other users.
How do I find my 8x8 phone number or extension?

Tap your profile image icon in the header. In the profile screen that opens up, you can view your 8x8 phone number and extension.

How do I let other users know I'm busy?

If you want to show other users in the company that you are currently busy (for example, working on a deadline), you can change your presence status from your profile. If you want to include more details, you can also set a custom status message.

To let company contacts know you are busy:

  1. Tap the profile image icon in the header to access your profile.
  2. In the screen that opens up, select:
    • Busy: You can still receive calls and messages from other users.
    • Do not disturb: You receive only messages (with muted notifications), and all calls to you are redirected to voicemail.
    Once you save your changes, you show up as busy to other users.

    Note: If you set your status to Available, your status automatically changes to indicate when you are active, inactive for a certain time, busy on a call or in a meeting, or offline.

If you want to entirely stop your Virtual Office communications, you must log out of the app.

If you closed the app by swiping out of it in your list of recent apps, you still receive communication notifications because you are considered logged in to the app. If you want to temporarily stop getting communications, you must log out before closing the app.

To log out:

  1. Tap the profile image icon in the header to access your profile.
  2. In your profile, tap Logout.
  3. At the prompt, confirm to log out.
How do I set a custom status message?

Let’s say that you are away from the office and want to clarify that you are working remotely, or that your status shows you as busy and want to clarify that you are giving a presentation until a certain time. To give other users more information about your presence status, you can set a custom status message from your profile.

To set a custom status message:

  1. Tap the profile image icon in the header to access your profile.
  2. In the screen that opens up, you can enter a status message that is visible to other users, and save to display it.
Other users see me as unavailable, but I see my status as available. What do I do?

If other users incorrectly see you as unavailable (and/or you see everyone else as unavailable), this can indicate an issue with your status synchronizing. If the problem persists, log out and log back in.

To log out:

  1. Tap the profile image icon in the header to access your profile.
  2. In your profile, tap Logout.
  3. At the prompt, confirm to log out.

Copyright © 2019 8x8, Inc. All Rights Reserved – Version 7.6