Feedback and More

How do I send feedback in Virtual Office?

If you have an improvement you would like to suggest, you can send written feedback to 8x8 Support by going to the feedback page, or by shaking your device while anywhere in the app. When you send your feedback, a data log is attached so that we can better understand any technical issues you mention.

To send feedback by shaking your device:

  1. You can shake your device at any time to bring up a verification prompt, if enabled in your settings.
    If you have disabled the setting, you can enable it again:
    1. In the More tab, go to Settings > Advanced Settings.
    2. Make sure that Shake to submit feedback is enabled.
  2. After shaking, verify that you want to send feedback.
    The feedback screen pops up.
  3. Describe an issue you are facing, or suggest an improvement to the app.
  4. Tap Send to send your feedback to 8x8, with an attached data log and accompanying image of your screen at the time you shook your device. If desired, you can delete the screenshot or attach additional screenshots to send.

To send feedback from the feedback page:

  1. In the More tab, go to Feedback to open the feedback page.
  2. Describe an issue you are facing, or suggest an improvement to the app.
  3. Tap Send to send your feedback to 8x8, with an attached data log. If desired, you can attach screenshots to send along with the data log.
How do I set my application date and time format?

If you are on a business trip, or communicate frequently with contacts in another country or time zone, you can go to your device settings to change your region, time zone, and date and time formats accordingly.

  1. In your device, open Settings > General.
  2. Go to Language & Region.
  3. Select your region under Region Formats.
  4. Tap Done, and accept the prompt to confirm. Based on your selection of country and time zone, the device date and time formats change based on your selection.
    When you open the Virtual Office mobile app, it opens using the corresponding date and time formats.

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