Login and Password Help

Where do I get my login credentials?

Your credentials are sent to you via email. If you did not successfully receive the email, you can contact your phone system administrator and request another email. Otherwise, you can retrieve your username, and then reset your password:

To retrieve your username:

  1. From the starting screen when logged out, select Login.
  2. From the main login screen, tap Forgot Password?.
  3. In the Log in Help screen that opens, select Forgot Username?.
  4. Enter your company email address.
  5. Tap Send to request an email with your username.

To reset your password:

  1. From the starting screen when logged out, select Login.
  2. From the main login screen, tap Forgot Password?.
  3. In the Log in Help screen that opens, Enter your assigned username or company email address under Forgot Password?.
  4. Tap Send to request an email with password reset instructions.

    Note: If you cannot reset your password because you have reached the password reset limit, please contact your phone system administrator.

How do I use my company credentials to log in?

Your credentials and accompanying details are sent to you via email. In the email, check whether you should use an 8x8-assigned username and password, or your existing company credentials (also called Single Sign-On).

To log in via Single Sign-On (SSO):

  1. From the starting screen when logged out, select Login.
  2. From the main login screen, tap Use Single Sign On.
  3. In the screen that opens, enter your 8x8 username or company email address.
  4. Tap Continue to open a list of SSO login options.
  5. From the list of SSO options, select:
    • Log in using SSO: Log in using the credentials for your company’s identity provider.
    • Log in using Google: Log in using your company Gmail credentials, if your company uses Google to authenticate. You may be prompted to grant SSO access to your Gmail profile.
  6. Based on your selection, log in using the appropriate credentials.
What is Single Sign-On?

Single Sign-On (SSO) is simply the use of your existing company credentials for Virtual Office. This allows you to seamlessly log in to 8x8 apps without having to use an extra set of credentials.

How do I reset my password?

If you forgot your password for the Virtual Office mobile app, you can reset your password from the login screen.

To reset your password:

  1. From the starting screen when logged out, select Login.
  2. From the main login screen, tap Forgot Password?.
  3. In the Log in Help screen that opens, Enter your assigned username or company email address under Forgot Password?.
  4. Tap Send to request an email with password reset instructions.

    Note: If you cannot reset your password because you have reached the password reset limit, please contact your phone system administrator.

How do I retrieve my username?

If you forgot your username for the Virtual Office mobile app, you can check your welcome email from 8x8, or you can retrieve your username from the login screen.

To retrieve your username:

  1. From the starting screen when logged out, select Login.
  2. From the main login screen, tap Forgot Password?.
  3. In the Log in Help screen that opens, select Forgot Username?.
  4. Enter your company email address.
  5. Tap Send to request an email with your username.
How do I review the terms and conditions of the app?

When you first open the Virtual Office mobile app after downloading, you are required to accept the terms and conditions of the app.

As a Virtual Office user, let's say you would like to review the business terms and conditions of 8x8, whether for legal information, or questions on data protection or confidentiality. If you would like to review the terms and conditions after that, you can find them from the starting screen of the application when logged out. From the starting screen, instead of logging in, select Terms & Conditions to review whenever needed.

To log out and review the Terms and Conditions:

  1. Tap the profile image icon in the header to access your profile.
  2. In your profile, tap Logout.
  3. At the prompt, confirm to log out.
  1. In the starting screen of the application, tap Terms & Conditions to review the 8x8 business terms and conditions.
  2. Once you are finished, return to the starting screen, select Login, and continue to log in with your credentials.
I want to block incoming business calls during my non-business hours. How can I do that?

Let's say you have left the office for the day, and that you do not want to receive further business calls; you can quickly and easily set your status to Do not disturb without having to log out.

To temporarily stop receiving calls via presence status:

  1. Tap the profile image icon in the header to access your profile.
  2. In the screen that opens up, select Do not disturb to receive only messages; all calls to you are redirected to voicemail.

To temporarily stop receiving calls as an alternative to logging out:

While logging out of the app, instead of confirming to log out, select the option to enable Do not disturb instead.

How do I log out of the application?

While in the app, you can go to your profile screen to log out. Logging out of the app prevents you from receiving notifications when you get a communication in Virtual Office. If you just want to temporarily stop receiving calls instead of logging out completely, you can set your status to Do not disturb instead.

To log out:

  1. Tap the profile image icon in the header to access your profile.
  2. In your profile, tap Logout.
  3. At the prompt, confirm to log out.

To temporarily stop receiving calls via presence status:

  1. Tap the profile image icon in the header to access your profile.
  2. In the screen that opens up, select Do not disturb to receive only messages; all calls to you are redirected to voicemail.

To temporarily stop receiving calls as an alternative to logging out:

While logging out of the app, instead of confirming to log out, select the option to enable Do not disturb instead.


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