The following features and enhancements were introduced in previous versions of the Virtual Office mobile app. For details on the latest new features, see our list of what's new in the current release.
Ability to promote calls to meetings: Let's say you're on a call with a company contact and your call is getting more involved; you can bring the other party into a meeting with one or more of your colleagues who can discuss an important matter with them. When on a Virtual Office call, you can immediately promote the call to a productive 8x8 meeting, and bring the other party into the meeting!
Note: This enhancement applies to users of 8x8 Video Meetings; users of older experiences retain their earlier ability to promote calls to meetings. To determine which meeting experience your organization uses, see details on 8x8 Video Meetings and Virtual Office Meetings.
Note: In order for the other party on a call to be brought into an 8x8 meeting, they must be on the call via one of the following or newer:
-Version 8.3 of the Virtual Office mobile app
-Version 6.6 of the Virtual Office desktop app
If the party is on the call using an older version of Virtual Office, they join only meeting audio when you initiate a meeting, and are not taken to the meeting interface.
Ability to sort and filter contacts by site instead of location: If your organization is an X Series or Virtual Office Editions customer, the option to sort company contacts based on location is replaced with an option to sort based on site.
In addition, let’s say you only communicate with company contacts in your own office; you now have the ability to filter out all contacts outside of your site!
Calls tab renamed to Phone tab: As an Android user, experience improved navigation for calling and fax; the Calls tab is now known as the Phone tab for enhanced usability!
New Chromebook support: We are excited to announce support for the Virtual Office mobile app on Chromebook; as an Android user, access your Virtual Office mobile app from your phone or your Chromebook at any time! Handle calls, chat via IM and SMS, manage contacts, join meetings, and more!
Your experience in the Virtual Office mobile app on Chromebook is nearly identical to the experience on your mobile device, with a handful of differences. For example, on Chromebook, we have removed some settings specific to mobile devices, and added a couple of improvements for desktop-friendly usage.
For details, see our content on differences in the Virtual Office mobile app between Chromebook and your mobile device.
access to settings: Enjoy an enhanced navigation experience that enables you to access your settings from your user profile!
Ability to set business hours and mute notifications from your profile: Need a way to control incoming calls and notifications at specific times of day? You can now set your business days and hours from your profile to ensure you are not disturbed by incoming calls and notifications outside of your business hours!
In addition to setting up your regular business hours, you can choose to temporarily disable notifications for a specific period of time, such as 30 minutes, one hour, two hours, four hours, or until the following day.
If you are outside of your business hours or have disabled notifications for a period of time, your profile icon in your application header and profile page shows up with an additional Snoozing icon to remind you that you are not receiving notifications.
Ability to add companies as contacts without first or last name: If you frequently contact the primary number of another organization and choose to create a contact for it with the Company field filled out, but not the fields for first or last name, the new contact and its company name properly show up in your list of contacts.
New application-only ringtones: In addition to the ability to use
one of your device ringtonesfor Virtual Office calls when you open your profile screen and go to Settings > Sounds, you now have access to new Virtual Office-only ringtones for the Virtual Office mobile app!
Color-coded information bars based on priority: Based on the priority level of an information bar near the top of your app, you now see the bar displayed in a color that indicates how urgent it is.
- Red indicates high-priority information, such as a message that you have no access to an Internet connection.
- Orange indicates moderate-priority information, such as a message that you are experiencing a temporary interruption in your phone service.
- Gray indicates low-priority information, such as a message that you are connecting to your phone service.
- Red indicates high-priority information, such as a message that you have no access to an Internet connection.
Improved visibility for Do Not Disturb: You no longer need to worry about forgetting to switch your status back if your presence status is set to Do not disturb! If you switched your status to Do not disturb from your profile, you now see an information bar near the top of your Virtual Office mobile appto remind you of your current status; this way, once you are no longer busy, you are able to revert your status in a more timely manner.
Support for silent mentions in chat: Let’s say that you are chatting in a group and a colleague asks whether anyone in the room knows the person responsible for a certain project; you may want to respond by saying "Yes, it's @Robin Shasta" with an @mention of Robin. The mention is useful not only as a way to introduce colleagues to one another, since now Robin receives a message notification, but it's also useful as a quick and accurate way to share contact information.
In previous releases, the ability to mention contacts functioned only in public rooms; in private rooms and one-on-one conversations, you needed to type out a colleague’s name without being able to @mention them.
In this release, we're bringing the ability to silent-mention colleagues not only in public rooms, but also in private rooms and one-on-one conversations; this enables you to share contact information without needing to generate an @mention notification, hence "silent".
To look up a person you remember as “Robin S”, for example, type <@robin s> until you see a result in the list that you recognize as correct. If you see an additional line of text below their name in the mention selection list, such as “Will not be mentioned (not a member)”, you know that you are about to silent-mention your colleague instead of @mentioning them.
- Enhanced navigation experience in tabs: When you launch the Virtual Office mobile app, the app now brings up your last-viewed tab instead of defaulting to your Messages tab.
New smart replies in chat: When you are about to respond to a message, the Virtual Office mobile app now provides smart replies based on the text of the message you received to enhance your chat experience!
New notifications when cellular data is disabled: If you have disabled cellular data in the Virtual Office mobile app, you see a banner in the app to let you know that the setting is disabled. You can use this banner to quickly open your settings once your cellular network quality improves.
In addition, if people repeatedly try to call you while you have cellular data disabled, the Virtual Office mobile app notifies you that callers are trying to reach you.
- New notifications for deactivated accounts: If your Virtual Office account is deactivated and you try to open the Virtual Office mobile app, you see a notification that your account has been deactivated. Once you dismiss the notification, you are logged out of your account.
Ability to search for contacts via partial names: When you use the search box, regardless of whether the name you enter is complete, you see a list of search results that narrow down as you type. In addition, if you need to get in touch with a colleague whose name you don't remember completely, you now have the ability to search for a contact by entering independent fragments of their first and last name.
Refreshed dial pad interface: The dial pad in the Calls tab, as well as the keypad you access from within a call, now show up with a refreshed interface.
- Ability for organizations to disable voicemail transcripts: If your organization has disabled voicemail transcripts, you no longer see transcripts appear for your voicemails.
New incoming call screen: Incoming Virtual Office calls on your lock screen and in the app now behave like incoming calls for your Android device, and your device’s system tray now indicates when you have an 8x8 call in progress.
- Messaging improvements: The following enhancements apply to your messaging experience in the Messages tab.
Ability to edit your messages: If you paste the wrong content into a chat or spot a sentence-altering typo in a message you sent, you can quickly edit the message to correct it and prevent confusion in the chat. Simply press and hold on a message to bring up a menu, and select the Edit option to begin editing. As you edit and once you finish editing, the timestamp for the message changes to indicate its status as currently or previously edited.
Note: You can edit IMs with company contacts, but not SMS messages with personal contacts and external numbers.
Ability to delete your messages: If you enter a message into a chat with the wrong contact or group of people, you can delete the message to prevent confusion or distraction in the chat. Simply press and hold on a message to bring up a menu, select the Delete option, and confirm to delete the message. Once you delete the message, the content and timestamp of the message change to indicate that its content has been deleted, and what time the message was deleted.
Note: You can delete IMs with company contacts, but not SMS messages with personal contacts and external numbers.
Improved ability to mention contacts in a room: While chatting in a room, you have quick access to an @ key you can tap without navigating to the @ key in your primary keyboard.
Ability to create private rooms on behalf of others: If you need to create a private room on behalf of someone else, you now have the ability to remove yourself from the member list of the room during the room creation process.
Let’s say that Sarah, an executive assistant to Sales Vice President Robin, oversees all his administrative tasks daily. She is now required to create rooms for Robin to facilitate highly confidential discussions with other executives in the company. Sarah can create private rooms in which she invites Robin and other executives, while removing herself from the rooms.
In addition to the ability to remove yourself while creating a room, you retain the existing ability to remove yourself from a previously-created room.
Improved typing indicator in rooms: Your typing indicator tells you when someone is typing in your room, which helps room members avoid stepping on each other's toes while chatting. If multiple people are typing in a room at the same time, this release allows you to see multiple names in the typing indicator at the bottom of the room.
In-chat new message notifications: If you have a chat open when you receive a new message in another chat or room, you see a notification dot appear over the Back icon. The dot is colored bright orange to indicate a new message in a one-on-one chat, or pale orange to indicate a new message in a chat room. This notification disappears once you go back to your list of messages.
Ability to mark chats as read: You can now easily mark a room or individual chat as read without opening it; this helps you prevent clutter in your chat history if you already know what some conversations in your message list are about. You can mark SMS messages as well, such as spam or messages mistakenly sent to your number.
Note: Marking a chat as read only marks it as read to you; other people in your chats do not see the latest messages as read by you.
Ability to mark messages as unread: Just as with email, you can mark a message within a chat as unread so you can return to it later. If you have yet to get around to an action item that came up in a chat, you now have the ability to mark the message that talks about that item as unread, enabling you to return to the item later.
Note: At this time, reopening an unread chat does not jump to the specific message you marked as unread; the ability to mark the chat as unread simply functions as a way to remind you that something in the chat is on your to-do list.
Ability to copy message text: You now have access to an improved way to copy message text in your conversations without needing to highlight text manually; just press on a message, and select Copy text from the resulting menu to copy the message text to your clipboard, allowing you to paste in any application.
- Silent notifications with Do Not Disturb status: When you have the Do Not Disturb status enabled, notifications for messages now show up without playing audio on your device.
- Improved notification vibrate settings: For better consistency with your device notifications, notifications coming from the Virtual Office mobile app now automatically follow the vibrate settings on your Android device!
- Persistent settings across multiple login sessions: When you log out from the Virtual Office mobile app, your extension settings are no longer reset to the default. The settings you configure for your ringtone, advanced settings, and data and network options now persist and are available for you once you log back in.
- Consolidated Messages tab: To help you stay on top of your latest messages, your individual and team chats now show up directly under the Messages tab in a combined scrolling history, eliminating the need to jump between sub-tabs. See at a glance whether you were last messaged in a chat with an individual contact or in a chat room, and prioritize your responses more efficiently!
- Support for Latin American Spanish localization: We have added localization support for Spanish in Latin America and the Caribbean.
For details, see our content on supported languages for Virtual Office.
Announcing Team Messaging: With Team Messaging, collaborate with your colleagues via chat more effectively than ever before! Create chat rooms on demand, stay up to date on your team's latest discussions, bring multiple teams together to collaborate, and much more! Your chat rooms can be found under Rooms in the Recents tab.
In our examples, let's say that Sarah's fictitious organization, AcmeJets, uses Team Messaging. Sarah's Sales team (which includes Rob, Lisa, and John) is one of many teams within AcmeJets that can collaborate using Team Messaging, and make use of its features to accomplish tasks more effectively.
Public and private chat rooms: With Team Messaging, you can create a public room that can be accessed by anyone at any time, or create a private room that is only accessible to certain colleagues. Whether you want to stay up to date with all your colleagues, or share sensitive information with a smaller group, you can do all this and more!
Let's say that Sarah must collaborate with her global team more effectively to ensure that the team meets its goals. The team shares critical information, and holds an ongoing discussion across multiple time zones, which warrants multiple meetings. Sarah doesn't have the time to meet often, so she sets up a private room for her team, and invites all her team members to facilitate communications. Now, her team can discuss and post information in a convenient chat room.
On the other hand, Sarah is also collaborating on a public release where she is one of many core team members tracking the progress of the release. To stay up to date, all core team members follow a public chat room created exclusively for the release.
Ability to invite colleagues to private chat rooms: As a member of a private room, you can invite colleagues relevant to the conversation to bring them into your discussions; a fully-collaborative experience allows any member of a private room to invite a new member.
Note: For added security, an invited colleague has access to the chat history of the private room starting with the time they were invited.
Ability to mention colleagues to get their attention: If you need to alert a group member on a release deadline, ask for their input on your current discussion, or bring a new person into a public chat room, you can get their attention at any time by simply typing <@> before their name (for example, <@John Smith>). In a public room, you can @mention any of your company contacts, while in a private room, you can only @mention colleagues who are members of the room.
John, a Sales agent in Sarah's team, needs to send his manager Sarah a brief spreadsheet on the sales progress for the customers he is negotiating with; as John's deadline approaches, Sarah can alert him via @mention to make sure he is on schedule with the document.
Notifications for messages and changes: Has your chat room been renamed, or have new colleagues been invited to your private chat room? Whenever something about a chat room changes, you are notified in your chat history for that room. In addition, you can choose to be notified of all messages in a room to stay up-to-date, or reduce interruptions when you are busy by choosing to be notified only when you are mentioned.
Let's say that the Acmejets Sales team is hiring new agents; as new agents are hired, Sarah or another person in her team can add them to her team's private chat room. Whenever a new agent is added to the chat room, existing members of the chat room are notified that their new colleague has access to the team's discussions.
- Quick access to chat room details: By opening the details page of a chat room, you can see the room type
, description,and name, as well as the member list for a private room.
Better collaboration via shared rooms: Using 8x8 Sameroom, connect with your colleagues or clients who use other chat applications (such as Slack, Hipchat, or Google Hangouts) via shared rooms. With Team Messaging and Sameroom, connect with all your colleagues under a streamlined chat experience! You can even use shared rooms that are connected to the Virtual Office chat rooms of another organization that uses 8x8. You can see whether your chat room is also a shared room next to the room's public/private label, and in the details page for the room.
The AcmeJets engineering team communicates with contractors outside of their company; once the engineering room is connected to the contractors' usual chat app via Sameroom, the engineering room is labeled as a shared room, and the engineers can collaborate seamlessly with their contractor colleagues.
Ability to hide conversations from your personal chat history: If you want to clean up old business messages and SMS spam messages from your chat history, you can simply hide them on your end. When you hide a chat room or conversation, you do not delete it; other people involved in the hidden chats still see the conversations and chat rooms in their chat history.
Note: You can hide chat rooms and chat conversations with individuals, but you cannot hide specific messages within a chat conversation or chat room.
File attachment access from chats: If a colleague attaches a file or image in a chat from the Virtual Office desktop app, you can quickly view and access these files by tapping them in the same chat from the Virtual Office mobile app.
Note: At this time, you cannot attach a file or image in a chat from the Virtual Office mobile app.
- Enhanced feedback experience: When you send feedback on the product, you can now attach additional screenshots of the app from your device to better illustrate your feedback, or remove any screenshots that may present a privacy concern.
Option to use Do Not Disturb instead of logging out: When you need to silence your calls, instead of logging out, you can simply enable your Do Not Disturb status; incoming calls are forwarded to voicemail, but you can still receive chat messages in cases of emergency. When you try to log out, you are now able to confirm whether you want to log out, or enable Do Not Disturb instead.
Note: Calls are forwarded to voicemail by default; if you have changed your call forwarding settings, your calls may be forwarded to another location.
- Refreshed interface: The Virtual Office mobile app has a new look:
- The tab bar has moved to the bottom of your screen for quicker navigation.
- Your icons have been updated to be more intuitive and user-friendly.
- The Messages tab is now the Recents tab.
- Improved badge notifications: Enjoy a more reliable experience when checking the Virtual Office app icon on your device for received communications.
Note: At this time, Samsung S5 devices do not support badge notifications for the app.
- Announcing upcoming team messaging: In an upcoming release, take advantage of the new and improved team messaging experience!
- New messaging platform with improved reliability: Enjoy a smoother chat experience on our new messaging platform.
- Additional changes:
- Chat history reset: IM history is available from February 2018 onwards, and SMS history is available starting with April 2018. If you need to access an important older message, you may log in to the Virtual Office online app to open your complete message history.
- Ability to delete chats not available: You are no longer able to delete chats from your message history. In addition, if you have deleted messages starting February 2018, you will see the messages in your chat history again once you update to version 7.2.
Release 7.1 contains the following versions of the app:
- Ability to create contacts from call or chat history: Do you want to quickly convert a number from a call log or chat message into a personal contact for easy access? You can now create a contact from an existing phone number and caller name in just a few taps, or add the number as new information to an existing contact.
- Improved app synchronization: Improved synchronization for your
voicemaillist between the Virtual Office mobile app and Virtual Office desktop app.
- Improved localization for supported languages: If you are accessing the Virtual Office mobile app in a language other than American English, enjoy an improved localization experience in your language.
- Support for more devices: You can now access the Virtual Office mobile app from a wider range of Android devices; check the Google Play store to see if the app is available for your phone or tablet.
- Support for IPv6 networks: As an Android user on IPv6, enjoy a smoother communication experience in Virtual Office.
- Call redirect for users who reach your voicemail: Let's say you're unavailable for calls, but you have a teammate who is willing to answer questions addressed to you while you're away. If your organization is an X Series or Virtual Office Editions customer, you can now give callers a secondary number to redirect to when they reach your voicemail box.
- Improved calling for international users: Let's say you work for a company based in the United States, and your company phone system is based in the United States as well, but you work from the United Kingdom. You can now have a UK-formatted phone number associated with your user extension, even though all your colleagues have US-formatted phone numbers; this lets you continue calling your company contacts using your extension number, and allows you to call phone numbers local to the UK without incurring international charges.
- Ability to record and access Virtual Office meetings: Record Virtual Office meeting audio and shared content from the convenience of your Virtual Office mobile app. If participants miss the meeting, or if you need to remember meeting highlights, you can easily download your meeting recordings from the Virtual Office desktop app, and share the recording with participants.
Note: Only meeting hosts can record meetings.
- Ability to quickly find contacts in your department or office: You can now quickly find teammates and colleagues in your office without having to sort through the entire company directory. Simply sort your contacts by department or location under Company in the Contacts tab.
- Ability to respond quickly to Virtual Office chats while in an active Virtual Office meeting: Need to respond to an urgent message in the app while you are in a meeting? You can now minimize a Virtual Office meeting without leaving it; meeting audio continues in the background as you navigate the rest of the app. In addition, you can tap a Virtual Office chat notification while in a meeting to quickly open the chat conversation.
- Ability to use Bluetooth for audio in a Virtual Office meeting: As an Android user, you can add the convenience of Bluetooth to your Virtual Office meeting experience. Instead of using your device speakers and microphone, you can use a Bluetooth device that you have paired with your phone.
- Improved ability to join a meeting from a calendar or email invite: Instead of routing you through a browser page when you tap the link of your Virtual Office meeting, you directly launch the meeting in your Virtual Office mobile app.
- Improved ability to view whether an IM has been read: When viewing an IM message, you can more easily see whether your message has been successfully sent to a contact, or if the contact has already read it. Messages have a white background when you first send them, and fill in with color once the message is successfully sent. Once the other party reads the message, the message is labeled as Read.
Note: SMS messages continue to show only whether your message has been sent.
- Ability to preview
, print,or share faxes: Want to enjoy flexibility in viewing or sharing received faxes? You can now preview , print,or share faxes directly from the Virtual Office mobile app.
- Language support: You can control your application language from your device settings. In addition to US English, the Virtual Office mobile app is now available in:
- English (UK)
- French (Canada)
- French (France)
- Portuguese (Brazil)
- Spanish (Spain)
- Don't like the way your profile image looks? You can now remove your current profile image without immediately uploading a new image.
- Want to add another layer of security for Virtual Office on your device? You can now encrypt your local data from the Virtual Office mobile app.
- Want to remove clutter from your call history? Now, you can delete call logs from your call history list.
- View a brief introduction to the new Virtual Office Meetings experience when you create your first meeting, and when you first try to view your hosted meetings.
- To view your upcoming meetings, open your device calendar directly from the app under My Meetings in the Meetings tab.
What's new in 7.0: Welcome to the new Virtual Office mobile experience! Take advantage of the following all-new features, as well as changes to existing features.
- Enjoy a brand new user experience! Easily move between chats, calls, and meetings using an elegant, intuitive, and responsive user interface.
- Access all your user information with a tap of your profile image icon. In your profile:
- Take or upload your photo for use in the app.
- View your 8x8 phone number and extension.
- Set your status and write a custom status message.
- Log out of the application.
- Experience the new Virtual Office Meetings:
- Say goodbye to one-time meetings that expire! Now, you can create Virtual Office meetings that stay active; use them to schedule calendar events via your native device calendar app.
- Add Virtual Office meetings to a scheduled event in your device calendar app, or share them using external apps on your device.
- Say goodbye to one-time meetings that expire! Now, you can create Virtual Office meetings that stay active; use them to schedule calendar events via your native device calendar app.
- View and edit Virtual Office permissions in your device settings quickly; just go to Settings > Device Settings in the More tab.
- Access your improved call logs, now stored on the 8x8 communications cloud. Your list of call logs shows all your incoming and outgoing call history starting with April 2017.
What's changed in 7.0: We have introduced the following enhancements to existing features. Additionally, refer to our list of features new to 7.0.
- See the status of IM messages to users within your company. Know at a glance whether your message has been sent, received, and read, and enjoy improved message history synchronization between the Virtual Office desktop app and Virtual Office mobile app.
- Use the convenient unified Calls tab to access call logs and voicemails. Enjoy improved voice quality under poor data network conditions, and call log synchronization between the Virtual Office desktop app and Virtual Office mobile app.
- Create Virtual Office meetings that stay active, instead of one-time meeting events that expire; use meetings to schedule via your native device calendar app.
- Find all Call Mode and network settings under Settings > Data and Network Options in the More tab.
- Set your call forwarding preferences under Settings > Account Settings > Call Forwarding in the More tab.
- Advanced settings now let you:
- Shake to submit feedback: Just shake your device whenever you would like to send feedback to 8x8 Support.
- Prevent auto-lock: Prevent your screen from staying lit when you are in a Virtual Office meeting that contains video or content sharing.
- Use integrated calling: From the lock screen of your device, you can take Virtual Office calls using your device's native phone interface.
- Show active call shortcut: If you leave the app to navigate your device during a call, you can return to the call screen with just a tap.
- Enable software echo cancellation: If your device does not have built-in echo cancellation, enable to improve your call experience.
- Log out of the Virtual Office mobile app from your profile page.
As the Virtual Office mobile app has received a major update from version 6.4 to version 7.0, the settings available to you have been reorganized. Make sure to revisit the settings important to you to make sure they are configured properly under Settings in the More tab.
After your upgrade to version 7.0, the following settings may have changed:
- Data and Network Options: Choose to allow Virtual Office calls on your cellular data network, and enable or disable Cellular Assist in cases of network issues.
- Notifications: After enabling Virtual Office notifications in your device settings, fine-tune your notification preferences for chats,
faxes,voicemails, and missed calls.
- Record Voicemail Greeting (under Settings > Account Settings): Choose between a default voicemail greeting and a custom greeting that you can record.