If you get a new title in your company or move to a different department, you would want to change your details that show up in the Virtual Office company directory. However, you cannot change the name or details of yourself or another Virtual Office user. Only the phone system administrator can change company contact details; if you need to update your contact details, please contact your phone system administrator.
However, you can still change your profile image, presence status, and custom status message through your profile screen.
To see your device contacts when you open the Contacts tab and go to My Contacts, you must allow the Virtual Office mobile app to access your list of device contacts.
To display device contacts in the app:
Let's say your company has many locations, but you only work frequently with people in your office or your department. To save time while navigating your list of contacts, you can scroll up
From the menu, you can tap to:
Your contacts under the Favorites and My Contacts lists in the Contacts tab are listed alphabetically by first name, and cannot be sorted or filtered.
If you frequently call numbers outside of your company directory, you can use those numbers to create easily-accessible personal contacts. Personal contacts are visible only to you, and can be edited as needed.
To create personal contacts:
In addition, you can also create personal contacts from communications with external numbers.
Let's say you receive an important communication from an external number, and that you will communicate with the number for some time. You can quickly create a personal contact from a past communication with the number, and easily access the contact for future calls.
In addition, if an existing personal contact doesn't always call using the same number, you can use past communications to add new phone numbers to the contact.
To create or edit personal contacts from call logs under the Calls tab:
To create or edit personal contacts from voicemails under the Calls tab:
To create or edit personal contacts from chats under the Messages tab:
When you create a personal contact in the Virtual Office mobile app, it is stored in the 8x8 cloud, but remains visible only to you under My Contacts. Personal contacts created in Virtual Office do not show up in the contact directory of your device.
You can only create new personal contacts in Virtual Office. Only your phone system administrator can add contacts to the company directory.
To access your contact directory, open the Contacts tab and access specific types of contacts under sub-tabs:
Company and personal contacts marked as favorites from the app.
Contacts from your company phone system.
Tap the Search icon in the header. This brings up a search box that you can type in to find specific contacts. You can search for contacts by name, title, department, or phone or extension number.
When you use the search box, regardless of whether the name you enter is complete, you see a list of search results that narrow down as you type. In addition, if you don't completely remember the name of a contact, you can also search by entering fragments of a contact's first and last name.
If there are contacts you communicate with more frequently, you can add them to your list of favorite contacts for quick access. You can go into a company or personal contact’s details to mark them as a favorite contact, and then access them from your list of Favorites in the Contacts tab.
If you have granted the app permissions to access device contacts, the personal favorites marked on your device show up along with your company favorites marked in the app.
To mark and access a favorite contact:
Note: Only company contacts or personal contacts created in Virtual Office can be marked as favorites from the app. Device contacts must be marked as favorite contacts on your device to show as favorites in Virtual Office.
To remove a contact from favorites:
Let's say you commonly call an organization such as a large office or pharmacy, and are familiar with that organization's IVR menu: "For sales, press 1. For billing inquiries, press 2. To return to the main menu, press *..." You can save time and avoid long menus by creating a contact for repeated use, or by adding your choices while dialing a number in the Virtual Office mobile app.
To add IVR menu choices to a contact:
To add IVR menu choices while dialing:
If you do not want to save a contact with IVR menu choices, but know ahead of time which selections you will make, you can enter IVR menu choices while dialing a phone number.
While dialing a phone number, you can enter your IVR menu choices by holding down the key. Similarly, you can add pluses for international calls by holding down the key. Tapping the key enters the first character (* or 0), while holding down the key enters the second character (, or +).
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