Make and Receive Calls

The Virtual Office mobile app allows you to make calls using direct dial, the contacts list, or the call log list. Once you are in a call, you have access to call management controls.

To receive calls:

If you are logged in to the Virtual Office mobile app on your device but outside of the app, your device displays a notification to notify you of a new Virtual Office call.

On receiving an incoming call, the device automatically unlocks and offers the call. Tap Answer to answer the call or Decline to reject the call. If you do not wish to automatically unlock the device screen:

  1. Tap to open the main menu.
  2. From the main menu, select Settings.
  3. Tap Advanced Settings.
  4. Disable Prevent Auto-lock.

This setting also prevents the screen from locking while you are on a call using the app.

Note: By default, the option to unlock the device screen on an incoming call is enabled.

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