Set up Call Mode

You can handle inbound and outbound calls from your Virtual Office mobile app using a mobile data network or cellular network. 8x8 Virtual Office allows you to switch between the two networks based on your needs. For example, if you are roaming in areas with weak Wi-Fi signals or poor 3G/4G reception, you may experience poor call quality or dropped calls. By switching to a cellular data network, you can gain better call quality and a more reliable call connection.

To select a calling network option:

  1. Tap to open the main menu.
  2. From the main menu, go to Call Mode.
  3. Under Data Network, select the data network to use for your calls.
  4. Tap Outbound or Inbound to select the desired call mode.
  5. For outbound calling, select one of the following options.
  6. For inbound calling, select one of the following options:

The app automatically saves your selection.

Use Data Network for Outbound

If you choose to use the Wi-Fi/Mobile data network, calls are placed over a Wi-Fi or 3G/4G/LTE data network using VoIP. The call signaling and media are transmitted over the Internet.

Use Cellular Voice for Outbound

Calls are placed over the traditional cellular network. The caller ID at the receiving end displays the Virtual Office number masking your cell phone number. At the termination of a call, you are automatically directed back to the app if you select to return to the app in outbound call mode.

Note: You must enable caller ID in your device settings. If you block your caller ID, Virtual Office service fails to establish calls.

Use Data Network for Inbound

Calls are placed over Wi-Fi or 3G/4G/LTE data network using VoIP. For details on benefits and limitations, refer to Use Data Network for Outbound.

Use Cellular Voice for Inbound

Inbound calls are received over the traditional cellular network. It does not override any call forwarding rules you have in place. Call forwarding rules always take precedence over your inbound call preference.