Set up Call Forwarding

The Virtual Office desktop app allows you to manage call forwarding rules for your extension.

As a Virtual Office Editions User

If your organization is a Virtual Office Editions customer, you can access your settings under Settings in the More tab. A few additional settings are available via Advanced Account Settings.

To manage call forwarding rules:

  1. Go to More > Settings > Account Settings.
  2. In your list of settings, click Advanced Account Settings to open your advanced settings in a browser page.
  3. Under Advanced Settings > Call Forwarding, you can choose to forward incoming calls:
  4. When you are finished, scroll down to the bottom of the page, and save your changes.

As a Virtual Office Classic User

If your organization is a Virtual Office Classic customer, you can access some of your older settings under Settings > Account settings in the More tab. In addition to setting default call forwarding rules, you can create more complex custom rules.

To set default call forwarding rules:

  1. Go to More > Settings > Account settings.
  2. Under the Call Forwarding tab, select Default Rules to open the list of default call forwarding rules.
  3. Click Edit to customize call forwarding rules for when:
  4. While editing a call forwarding rule, settings pop up to:
  5. Once you are finished, click OK to return to the list of default rules.
  6. Click Save to apply your changes.

To set custom call forwarding rules:

  1. Go to More > Settings > Account settings.
  2. Under the My Rules section of the Call Forwarding tab, you can create and manage custom call forwarding rules.
  3. Click + Add New Rule to create a custom rule, or click Edit next to an existing rule to customize it. You can:
  4. Once you are finished, click OK to return to the list of custom rules.
  5. In addition to creating and editing your custom rules, you can:
  6. Click Save to apply your changes.

 


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