Virtual Office enables you to enjoy an intuitive and efficient experience as you exchange messages with colleagues on your company phone system, personal contacts, chat groups, and external numbers under the Messages tab. Chat with company and external contacts, exchange files to facilitate your discussions, and more!
Send messages with contacts in your company phone system via IM (displays in blue), and send messages with external contacts and numbers via SMS (displays in green). Depending on whether a message is an IM or SMS, your ability to track the message changes: SMS shows you whether your message was successfully sent or not, and IM messages also marks a message as Read once it is read by the other party. Note that once your colleague replies, the label on your previous message disappears. From an IM, you can invite a contact to a Virtual Office meeting, or accept meeting invites from the contact.
Note: IM is available for all 8x8 customers, while SMS messaging is currently available only for phone numbers in the United States and Canada.
When you send an IM message to a company contact, it allows you to see the contact’s availability status, and whether the message has been successfully sent and read.
To write a new message to a company contact:
To reply in a conversation with a company contact:
You can send an SMS by writing a new message from scratch, or looking through your list of existing chats. Sending a message to an external number or a personal contact results in an SMS, which shows you whether the message has been successfully sent, but does not allow you to track the contact’s availability status or whether the message has been read.
Note that SMS messaging must be enabled for your phone system for you to use SMS on Virtual Office.
To write a new message to an external contact:
To reply in a conversation with an external contact:
While chatting with a colleague, you can attach a file or image you are discussing to make your conversation more efficient and productive. Let's say you are discussing a document that you have access to, but your colleague does not. Instead of having to email the document, you can quickly and easily attach it in the chat to give your colleague better context for your conversation.
Note: The new chat is available based on your organization's requirements. If you wish to explore the New Chat Experience, click here to learn more.
Note: Via chat, you can send files up to 100 MB in size.
To attach files in chat:
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