Use Call Queues

As a member of a call queue, you can receive calls directed to your queue, and can work with other members in the queue to deliver a more effective customer experience.

As a Virtual Office Editions User

As a member of one or more call queues, you can answer calls sent to your call queue. Depending on your call queue setup, you may either log in to your call queue(s) manually, or be logged in automatically when you log in to the Virtual Office desktop app. By default, you are logged in to your call queues automatically.

To access your call queues:

  1. At the top of your Virtual Office desktop app window, click the Call Queue icon to open a list of your assigned call queues.

  2. In the list of call queues, next to the desired call queue, you can:

As a Virtual Office Classic User

If your organization is a Virtual Office Classic customer, some of your settings are only accessible from the classic interface (available based on your organization's settings). As a member of a call queue, you can be assigned to one or more call queues at a time. At this time, as a Virtual Office Classic user, you are only able to log in to your call queues from Classic Mode.

Known limitation: At this time, as a Virtual Office Classic user, you must use a workaround to log in or out of your call queues in the new interface.

To log in or out of your call queues in the new interface:

  1. For quick access, mark the two contacts as favorites from their contact screens. Call them whenever you need to log in or out of your call queues.

 


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