Access Call History

Your recent call logs and voicemails are listed under the Calls tab.

To access call history:

  1. Open the Calls tab.
  2. Select Calls to view all inbound, outbound, and missed calls.
    OR
    Select Missed to view all missed calls.
  3. When you hover over a call in your call history, you can:

To create personal contacts from call logs:

If you frequently communicate with a number outside of your company contacts, you can create a personal contact directly from a call log.

  1. Open the Calls tab.
  2. Select Calls to view all inbound, outbound, and missed calls.
    OR
    Select Missed to view all missed calls.
  3. Hover over the desired contact, and then click the More icon that appears to open a drop-down menu.
  4. From the drop-down, select Create new contact to start creating a new contact; the number and Caller ID (if one exists) are automatically filled in.
  5. Enter the contact details.
  6. When you are finished, save your changes. The personal contact now shows up under Contacts > My Contacts.

Access Voicemail

In addition to finding your received voicemails under the Calls tab, you can also access and manage your voicemails via phone. In addition, you can edit your settings to be notified via email when you receive a voicemail.

To access and manage voicemails from the app:

  1. Go to Calls > Voicemails to view all recent voicemails.
  2. In the list of voicemails that opens, you can play or pause, fast-forward or rewind, and change the audio speed of the desired voicemail to review it.

    You can also:

To access and manage voicemails via phone:

You can access your voicemails using your extension or another extension in the same PBX, or change your voicemail greeting via desk phone. For details on navigating the voicemail menu, you can view the 8x8 Voicemail Quick Reference Guide.

To access and manage voicemails via email as a Virtual Office Editions user:

  1. Under More > Settings > Account settings > Voicemail, enable email notifications for incoming voicemails.
  2. When you receive a voicemail in Virtual Office, you can open the email notification to access the desired content.

To access and manage voicemails via email as a Virtual Office Classic user:

  1. Under More > Settings > Account settings > My Services, enable email notifications for incoming voicemails. In the email, you can choose to include:
  2. When you receive a voicemail in Virtual Office, you can open the email notification to access the desired content. If you configured your email notifications to include an attachment containing the voicemail, you can access your voicemail directly from your inbox.

To create personal contacts from voicemails:

If you frequently communicate with a number outside of your company contacts, you can create a personal contact directly from a voicemail.

  1. Go to Calls > Voicemails.
  2. Hover over the desired contact, and then click the More icon that appears to open a drop-down menu.
  3. From the drop-down, select Create new contact to start creating a new contact; the number and Caller ID (if one exists) are automatically filled in.
  4. Enter the contact details.
  5. When you are finished, save your changes. The personal contact now shows up under Contacts > My Contacts.

 


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