Use Microsoft Outlook Call Integration

By this time, you have installed and configured your Virtual Office Outlook plug-in. When you configured the plug-in, you associated your extension number with Outlook via the Virtual Office desktop app. Now the plug-in can use this extension to make calls. It also listens for calls coming to this extension.

Note: The Outlook plug-in does not store the user's contact information, but instead functions as a dialer and uses information available in Outlook and the Virtual Office desktop app at the time a call is made or received.

Install and Use the Outlook Plug-In

To run this version of 8x8 Microsoft Integration with Outlook, you need:

To install the Outlook plug-in:

  1. Download the plug-in.
  2. Once the download completes, open the downloaded file.
  3. If needed, accept the prompt to install the downloaded application.
  4. Complete the installation wizard that opens. In the wizard, you can install:
  5. Once installation completes, you may need to restart Microsoft Outlook and Skype for Business.
  6. When you reopen Outlook or Skype for Business, you have access to the plug-in.

The application allows you to dial your Outlook contacts just by clicking 8x8 Call in the Home ribbon whether you have their numbers listed as:


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