By this time, you have installed and configured your Virtual Office Outlook plug-in. When you configured the plug-in, you associated your extension number with Outlook via the Virtual Office desktop app. Now the plug-in can use this extension to make calls. It also listens for calls coming to this extension.
Note: The Outlook plug-in does not store the user's contact information, but instead functions as a dialer and uses information available in Outlook and the Virtual Office desktop app at the time a call is made or received.
To run this version of 8x8 Microsoft Integration with Outlook, you need:
To install the Outlook plug-in:
The application allows you to dial your Outlook contacts just by clicking 8x8 Call in the Home ribbon whether you have their numbers listed as:
When you make an 8x8 call in Outlook, the device you call from controls the caller ID of the outgoing call. You can switch between your devices from the Virtual Office desktop app:
If you choose to call from your computer or softphone, your outgoing calls are sent directly from the Virtual Office desktop app.
However, if you choose to call from your desk phone or another phone number, the system completes the outgoing call using the selected device or phone number.
You can place calls from your list of contacts in Outlook, or by clicking a phone number in a received email.
To call a number from your Outlook contacts:
Note: Contact information does not sync both ways; you can import Outlook contacts into the Virtual Office desktop app, but you cannot import Virtual Office contacts into Outlook.
When you receive a call from an Outlook or Virtual Office contact, you receive the call through the Virtual Office desktop app. Click Accept in the Virtual Office desktop app to answer an incoming call.
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