Overview: Virtual Office for Bullhorn

Virtual Office for Bullhorn brings phone communication through a dialer to your Bullhorn environment. The application launches conveniently from your Bullhorn dashboard, allowing you to combine the benefits of Bullhorn with the capabilities of Virtual Office, and interact with your customers via phone without having to switch to another app.

Upon receiving an inbound call, the app tracks if the caller is an existing contact by searching your Bullhorn contacts, and pops the matching record for you to preview and prepare for the call. This way, you gain full insight into communications with any returning caller. You can be better informed and prepared to answer calls by previewing relevant caller record details before accepting a call.

Features

Using Virtual Office for Bullhorn, you can:

  • Manage phone calls from a convenient integrated app on the Bullhorn console.
  • Be ready for any call by previewing matching contact record details before accepting a call.
  • Record live conversations on demand for accurate data monitoring of your agent or contact interactions, and access call recordings from the 8x8 Work for Desktop app.
  • Improve the calling experience for all parties with advanced call handling capabilities, such as call transfer and multiple-party calling.
  • Reduce the time the other party on a call waits while you look up record details.
  • Access contacts from the Virtual Office contact directory for quick search and calling.

Requirements

  • Login access to an 8x8 Virtual Office extension
  • Login access to a Bullhorn account