We have introduced the following enhancements and changes in the Virtual Office desktop app:
With our new interface, take advantage of vertical navigation that enables you to access more of your features at a glance! The tabs available to you may be different based on which optional features you have access to, such as recordings and fax.
For details, see our content on navigating the app interface.
When you import a contact from your Outlook directory, information in the contact's Company field is imported as well, allowing you to quickly find imported contacts by searching for their associated organization.
For details, see our content on importing Outlook contacts.
You now have the ability to customize your global keyboard shortcuts available for use in Virtual Office. To access your global keyboard shortcuts, open the Settings tab and go to Keyboard shortcuts.
To see your full list of global and local keyboard shortcuts, open the Calls drop-down in the top menu in your Virtual Office window. Changes to your global shortcuts are reflected in this list.
Important: At this time:
- The following local shortcuts (visible in the Calls menu) work only when the Virtual Office desktop app is open and selected, and cannot be customized: Hold and Answer, End and Answer, Hangup, Monitor, Barge, Mute/Unmute, and Keypad.
- While you are editing a global shortcut, local shortcuts are not deactivated. For example, on a PC, the local shortcut Ctrl+K is assigned to the dial pad and is always enabled; if you try to enter the combination as a shortcut for another feature, it brings up the dial pad instead of being entered as the desired combination.
- Conflicts with local shortcuts are not detected when you set a new combination for a global shortcut. For example, on a PC, the local shortcut Ctrl+/ is assigned to muting or un-muting an active call, but you are not given a warning if you try to assign the combination to a feature in your global shortcut list.
For details, refer to our content on keyboard shortcuts in Virtual Office.
If your application window is in Compact Mode when you start a Virtual Office meeting, the window switches to Expanded Mode to accommodate the meeting interface. Now, when you leave a meeting after joining in Compact Mode, your application window automatically returns to the smaller size you previously set it to.
For details, refer to our content on Compact Mode and Expanded Mode.
In addition to the improvements above, the following item has changed in version 6.3 of the Virtual Office desktop app:
If your organization is an X Series or Virtual Office Editions customer, you no longer have the ability to configure your default settings for a Virtual Office meeting.
The following versions of the Virtual Office desktop app and computer operating systems are to be deprecated in the near future:
To give you access to the latest improvements and features, we deprecate older versions of the Virtual Office desktop app. To ensure the best user experience, we recommend that you open an update prompt by logging out (or exiting and reopening the app), or see this 8x8 Support page to download the latest version of the app.
For version retirement dates and details on the end-of-life process, see this 8x8 Support page.
The following operating systems will be deprecated for upcoming versions of the Virtual Office desktop app:
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