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Set up Audio and Video

Since various features of the 8x8 Virtual Office desktop app make use of your computer speakers, microphone, and camera, you can configure your audio settings as desired for calls, and select from your available devices to participate in meeting audio and video. You can also set the ring speaker and volume separately from your primary call audio. Let's say you want to avoid missing incoming calls when you're not wearing your headset: If you commonly use a headset, you can select the speaker an incoming call rings from.

When the Virtual Office desktop app detects a new audio or video device, you are automatically asked whether you want to use it for application audio.

To access audio and video settings from the app:

  1. In the Settings tab, go to Audio and video.
  2. Select your desired media devices for audio and video. You can view the sensitivity of your microphone, as well as test your microphone and speaker audio quality via the 8x8 audio testing service.

To set ring source for incoming calls:

  1. In the Settings tab, go to Audio and video.
  2. Plug in or pair your headset or secondary speakers.
  3. Under Incoming call, you can select your secondary ring source, and set the ringtone and ring volume. Your computer remains as your primary ring source.

To access audio and video settings while in a Virtual Office meeting:

  1. In your main meeting window, click the More Options icon to open a menu.
  2. From the menu, select Audio Options to open audio settings.
  3. Select whether you want to join audio using your computer audio devices or your phone.

 


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