You are here: Configure Call Recording > Record Calls

Record Calls

Using the Virtual Office desktop app, you can record incoming or outgoing calls.

Note: By default, you have 1 GB of free storage (up to approximately 35 hours of audio) for audio and shared content recording. For your convenience, your storage capacity is automatically upgraded in 1 GB increments if you go over your default limit. If you have access to Classic Mode, you can track your current storage capacity.

  1. click from the bottom toolbar.
    OR
    Select Virtual Office >Settings from the Virtual Office desktop app menu.
  2. Go to My Services.
  3. Scroll to Call Recording.

    You can configure call recording settings using the following options:
    OptionFunctionality
    Always RecordAutomatically record all calls with no further action required.
    Record On-DemandChoose to record selected calls.
    To Other PartyPlay the other party an announcement when the call is being recorded.
    To MeHear an announcement when the call is being recorded.

To record an incoming or outgoing call on demand:

  1. During an active call, click to start recording.
  2. If enabled, the system announces to you and/or the other party that the call is being recorded.
  3. To stop recording, click or end the call.
    You can conduct the call using your desktop phone and still record using your computer as long as you are logged into your Virtual Office desktop app account and click on the softphone.

 


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