You are here: Configure Call Recording

Configure Call Recording

If enabled by your subscription, users can record their incoming or outgoing phone calls, play back, download, and delete recordings. Call recordings are stored and accessible from the Phone > Recordings tab. Calls to your 8x8 extension can be recorded on demand using either the Virtual Office desktop app or your desk phone. You can also set your call recording preferences to record all phone calls automatically. You can download each call recording to your local computer for permanent storage. You can also leave the recording on the 8x8 server if desired.

To view your current storage usage and recordings:

  1. Click from the bottom toolbar.
    OR
    Select Virtual Office >Settings from the Virtual Office desktop app menu.
  2. Go to Media Usage. The current media usage of call recordings and meeting recordings is displayed, along with the available space.

Note: By default, you have 1 GB of free storage (up to approximately 35 hours of audio) for audio and shared content recording. For your convenience, your storage capacity is automatically upgraded in 1 GB increments if you go over your default limit. If you have access to Classic Mode, you can track your current storage capacity.

Set Call Recording Preferences

You can set your call recording preferences from your Virtual Office settings.

To access call recording settings:

  1. click from the bottom toolbar.
    OR
    Select Virtual Office >Settings from the Virtual Office desktop app menu.
  2. Go to My Services.
  3. Scroll to Call Recording.
    You can choose whether to record calls on demand or to record all calls, and configure audio notifications to announce the start and end of a recording.

Note: Call Recording needs to be enabled on your account before you can use this feature. Ask your phone system administrator to enable this service.

 

 


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