In Voicemail Settings under Settings > My Services, you can:
The Virtual Office desktop app allows you to set up email notifications for voicemails on your extension. By default, your phone system administrator sets up email notification preferences for your extension.
The following options are available for voicemail-to-email notifications:
|Disable Notification||Disable the email notification option. You must log in to your extension to access the voicemail.|
|Attachment Only||You receive an email notification with an audio attachment of the voicemail.|
|Notification Only||You receive an email notification as soon as a voicemail is left on your extension.|
|Link & Attachment||You receive an email with an attachment of the voicemail audio and a link to the voicemail management page, which allows access to all of your voicemail.|
|Link Only||You receive an email with a link to the voicemail management page.|
|Attachment, Delete Original VM||You receive an email with an attachment of the voicemail audio, but the voicemail is deleted from the voicemail management page.|
Note: Voicemail-to-email notification options are available to you only if the administrator grants permissions. If blocked, you do not have the privileges to modify these settings.
To set up your voicemail settings:
The settings for voicemail allow you to set up the following preferences:
You are required to set a voicemail password, which can be 6 to 15 digits long. The digits cannot be the same or in sequence (e.g. 111111 or 123456), or the same as your extension number.
Note: The 6-digit password minimum only applies to users of version 4.4.3 and up. For older versions of the Virtual Office desktop app, the password minimum is 4 digits.
To set your voicemail password:
The time zone you select determines how your voicemail messages are time-stamped.
To set your voicemail time zone:
Voicemail notifications are sent to the email address you provide.
To set email to receive voicemail notifications:
Your phone system administrator may have disabled your ability to edit these options to comply with government regulations such as HIPAA. If your notification options are disabled, contact your phone system administrator to change them for you.
To select ways to receive email notifications:
You can choose to not receive email notifications.
To disable email notifications:
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