The Call Screening feature allows you to know who is calling your Virtual Office number before you accept the call. You have the option to accept the call or hang up.
As soon as you pick up your phone, the system announces your caller to you. Once the announcement is over, you can:
-You can only enable call screening with a call forwarding rule.
-If you turn off call screening, your callers are not screened, and you cannot hear an announcement of who is calling you.
You can enable call screening under Settings.
The Virtual Office desktop app allows you to view your call queue assignments and log in or out of the queues you have been assigned to, if granted privileges.
Select the check box next to the call queue that you have been assigned to.
Clear the check box next to the call queue that you have been assigned to.
-Call queue configuration is performed by the phone system administrator.
-You can only log in or out of your queues if your phone system administrator has given you the privileges to do so.
Open topic with navigation