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Customize Chat Layout

You can change the visual layout of messages in the message window. In the Virtual Office desktop app, you have the flexibility to show messages in bubble-styled or plain-text layout.
Bubble style is enabled by default. If you prefer the original plain text layout, change the configuration by going to the Messages tab under Settings.

Note: To access this option, return to the old chat view by clearing the Enable Beta Conversation View check box under Settings > Messages.

To change the chat to plain text layout:

  1. Click in the upper-right corner of the message window to open a drop-down menu.
  2. From the drop-down, select Chat Settings.
  3. You are taken to Settings > Messages.
    To change from bubble-styled messages to plain text, clear the Message Style: Show bubble-styled messages check box.
  4. Your chat conversations now appear in plain text.

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