You can change the visual layout of messages in the message window. In the Virtual Office desktop app, you have the flexibility to show messages in bubble-styled or plain-text layout.
Bubble style is enabled by default. If you prefer the original plain text layout, change the configuration by going to the Messages tab under Settings.
Note: To access this option, return to the old chat view by clearing the Enable Beta Conversation View check box under Settings > Messages.
To change the chat to plain text layout:
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