Virtual Office call queues are flexible call groups which can be reorganized to suit many purposes. Assigned agents can receive calls directed to their call queue's three-digit extension, and can work with other agents in the queue to deliver a more effective customer experience.
An agent can be assigned to one or more call queues at a time, and can switch between call queues as needed.
The Virtual Office desktop app allows you to view your call queue assignments and log in or out of the queues you have been assigned to, if granted privileges.
Select the check box next to the call queue that you have been assigned to.
Clear the check box next to the call queue that you have been assigned to.
-Call queue configuration is performed by the phone system administrator.
-You can only log in or out of your queues if your phone system administrator has given you the privileges to do so.
You can easily check the status of a call queue you are assigned to from the header of the Virtual Office desktop app.
If you are a member of a call queue, you can check the status of the queue in the header area by clicking next to the queue.
A call queue presents information such as:
|Name||The name and the extension of the queue.|
|Status||The status of the call queue, and login status.|
|Size||The capacity of the queue or the maximum callers in the queue.|
|# of Calls||The number of calls that are in the queue.|
|Wait Time||The average wait time in seconds when callers are waiting in the queue.|
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