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Use Call Queues

Virtual Office call queues are flexible call groups which can be reorganized to suit many purposes. Assigned agents can receive calls directed to their call queue's three-digit extension, and can work with other agents in the queue to deliver a more effective customer experience.
An agent can be assigned to one or more call queues at a time, and can switch between call queues as needed.

Configure Call Queues

The Virtual Office desktop app allows you to view your call queue assignments and log in or out of the queues you have been assigned to, if granted privileges.
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Notes:
-Call queue configuration is performed by the phone system administrator.
-You can only log in or out of your queues if your phone system administrator has given you the privileges to do so.

Check Call Queue Status

You can easily check the status of a call queue you are assigned to from the header of the Virtual Office desktop app.

 


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