Set up Call Forwarding

The Virtual Office desktop app allows you to manage call forwarding rules for your extension.

As an X Series or Virtual Office Editions User

If your organization is an X Series or Virtual Office Editions customer, you can access your settings under Settings in the More tab. A few additional settings are available via your user profile page.

To manage call forwarding rules:

  1. Click the profile image icon in the header to access your profile information.
  2. In the page that opens, click Call forwarding settings to open your user settings in a browser page.
  3. Under Call forwarding rules in the browser page that opens, you can choose to forward incoming calls:
  4. When you are finished, save your changes.

As a Virtual Office Classic User

If your organization is a Virtual Office Classic customer, you can access some of your older settings under Settings > Account settings in the More tab. In addition to setting default call forwarding rules, you can create more complex custom rules.

To set default call forwarding rules:

  1. Go to More > Settings > Account settings to open your account settings.
  2. Under the Call Forwarding tab, select Default Rules to open the list of default call forwarding rules.
  3. Click Edit to customize call forwarding rules for when:
  4. While editing a call forwarding rule, settings pop up to:
  5. Once you are finished, click OK to return to the list of default rules.
  6. Click Save to apply your changes.

To set custom call forwarding rules:

  1. Go to More > Settings > Account settings to open your account settings.
  2. Under the My Rules section of the Call Forwarding tab, you can create and manage custom call forwarding rules.
  3. Click + Add New Rule to create a custom rule, or click Edit next to an existing rule to customize it. You can:
  4. Once you are finished, click OK to return to the list of custom rules.
  5. In addition to creating and editing your custom rules, you can:
  6. Click Save to apply your changes.

 


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