Virtual Office enables you to send and receive messages via desktop or mobile with your colleagues or with external contacts. Do you want to make your messages more effective by attaching a file you are discussing, emphasize key parts of a message, or even take a particularly important conversation to the next level via Virtual Office Meetings? Virtual Office messaging allows all of this, and more!
The advanced noise management capability of the app automatically detects which computer or device the user is accessing more actively to send and view messages, and suppresses notifications on the less-active device.
Note: IM is available for all 8x8 customers, while SMS messaging is currently available only for phone numbers in the United States and Canada.
For details on messaging a group of people, please refer to how you can use:
Important: Depending on your organization's requirements, you may have access to Team Messaging or to group chat.
When you send an IM message to a company contact, it allows you to see the contact’s availability status, and whether the message has been successfully sent and read.
To write a new message to a company contact:
To reply in a conversation with a company contact:
You can send an SMS by writing a new message from scratch, or looking through your list of existing chats. Sending a message to an external number or a personal contact results in an SMS, which shows you whether the message has been successfully sent, but does not allow you to track the contact’s availability status or whether the message has been read.
Note that SMS messaging must be enabled for your phone system for you to use SMS on Virtual Office.
To write a new message to an external contact:
To reply in a conversation with an external contact:
Open topic with navigation