If enabled by your phone system administrator, you can record your Virtual Office calls to review important conversations or track call quality as permitted by your organization. You have up to 1 GB of free call recording storage available to use; if you exceed the storage capacity, additional space is added automatically without cutting short or interrupting an active recording.
Note: Call recording is available to you based on subscription.
Note: By default, you have 1 GB of free storage (up to approximately 35 hours of audio) for audio and shared content recording. For your convenience, your storage capacity is automatically upgraded in 1 GB increments if you go over your default limit. If you have access to Classic Mode, you can track your current storage capacity.
Note: Recording notification requirements vary from location to location. Before configuring call recording options, please familiarize yourself with laws and requirements in the areas in which you anticipate recording calls.
To record a call:
If you make a recording while in a call, you can easily access and review it later from the Virtual Office desktop app.
Note: If your organization does not enable you to manage call recordings, you do not see the Recordings page.
To access call recordings:
Open topic with navigation