Handle Calls with Outlook

By this time, you have installed and configured your integration with Outlook. When you configured the plug-in, you associated your extension number with Outlook via the Virtual Office desktop app. Now the plug-in can use this extension to make calls. It also listens for calls coming to this extension.

Important: In order for integration with Microsoft to function, ensure that you are using a version that is compatible with your current version of the Virtual Office desktop app:
-For version 6 of the Virtual Office desktop app, download the respective plug-ins for meetings with Outlook, for calling with Outlook, and for calling with Skype for Business.
-For version 5 of the Virtual Office desktop app, download version 5.0.10 of the Microsoft Integration plug-in, which includes meetings and calling with Outlook, and calling with Skype for Business.

Note: The Outlook plug-in does not store the user's contact information, but instead functions as a dialer and uses information available in Outlook and the Virtual Office desktop app at the time a call is made or received.

Version Compatibility

Compatibility between the Outlook Click to Call plug-in and the Virtual Office desktop app is as follows:

Outlook Click to Call plug-in version Virtual Office desktop app version
6.0 6.x, and all currently-active versions of 5.x
5.0.10

6.x or 5.9

Note: If you have previously installed version 5.0.10 of the 8x8 Microsoft Integration plug-in, it continues to work with version 6 of the Virtual Office desktop app. However, if you try to install version 5.0.10 of the plug-in with version 6 of the app already on your computer, you are prevented from installing the Microsoft Integration plug-in.

Install and Use the Outlook Plug-In

To run this version of integration with Outlook, you need:

To install the Outlook plug-in:

  1. Download one of the following:
  1. Once the download completes, open the downloaded file.
  2. If needed, accept the prompt to install the downloaded application.
  3. Complete the installation wizard that opens.
  4. If you are installing version 5.0.10 of the Microsoft Integration plug-in, in the wizard, you can install:

    Important: This feature is only available in version 5.0.10 of 8x8 Microsoft Integration, compatible with version 5.9 or earlier of the Virtual Office desktop app.

  5. Once installation completes, you may need to restart Microsoft Outlook and Skype for Business.
  6. When you reopen Outlook or Skype for Business, you have access to the plug-in.

The application allows you to dial your Outlook contacts whether you have their numbers listed as:

 


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