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Log In

  1. To access Virtual Contact Center Analytics, log in to Agent Console via https://login.8x8.com or by using the platform URL for Virtual Contact Center.
  2. Enter your login credentials. The Agent Console launches.
  3. In the control panel, click next to the drop-down menu.
  4. Click Business Intelligence to launch the 8x8 Virtual Contact Center Analytics tool.
  5. The dashboard launches in a separate browser window.
  6. For a quick start, get to know the application interface.

 


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