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Create a Custom Report

With 8x8 VCC Analytics, you can now generate a report that draws metrics to match your organization’s needs. Whether the need is to supervise the productivity of agents or analyze the traffic for queues, VCC Analytics gives you the flexibility to create a custom report and extract the desired metrics. You can create a report, and save the query for repeated use. By default, supervisors inherit the ability to track metrics only for the agent groups and queues that they supervise.

Features

To create a custom report:

Example

Let's understand how to create a sample custom report by studying the following example.

Objective: As a contact center manager, you want to review the performance of your agent groups each week. You would like to receive a weekly report for the past week on every Monday morning.

To create a weekly report:

 


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