Receive Calls

When you receive a call, the call control panel pops indicating an inbound call. Click to accept on the call control panel. With an inbound call, the matching contact record may be presented to you based on the Screen Pop settings.

Note: If your extension uses a softphone, you must accept the call in the softphone client.

Based on your settings, the screen pop can:

In the event of multiple matching contacts, the screen pop lists all matches in a table and prompts you to select the desired record.


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