Introduction

The 8x8 Virtual Office application brings phone communication in to your NetSuite environment. The application launches conveniently from the NetSuite dashboard in a separate window. With this app, you can interact with your customers via phone. You can be better informed and prepared to answer customer calls by previewing relevant customer record details before accepting a call. Upon an inbound call, the app tracks if the caller is an existing user by searching NetSuite contacts. On finding a matching record, it presents the record for you to preview and prepare for the call.

 


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