Add Call and Merge Calls

With multiple line calling, the app allows you to add a call, switch between calls, and conference multiple calls.

Note: The ability to make additional calls depends on how your Virtual Office extension is set up.

  1. To conference a 3rd party to an on-going conversation, click in the call control panel.
  2. Enter the number to call and click Call.

Note: You can converse with the 3rd party before merging the calls in to a 3 way-conference.

  1. To merge the calls, click from the call control panel of the last call added.
  2. At the prompt, select which call to merge if you have more then 1 additional call added.
  3. Select the desired line to merge and click on Merge Calls to join.
  4. Upon merging 2 calls, the first call will end since it is now merged with the 2nd call in a conference.
  5. Enter comments if necessary.
  6. The Call Control panel now shows Party Added on Line 2 when the calls are merged.

 


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