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Define Call Result Codes

8x8 Virtual Office for Zendesk allows you to define custom codes to collect information about the outcome of each call per user. For example, if a customer support agent is attending to customer issues, they can indicate whether the issue was solved, escalated, requires a scheduled call back, and so on.

As an administrator, you can configure call result codes directly from Zendesk.

To define call result codes:

  1. Log in to Zendesk as an administrator.
  2. In the Admin tab, go to Apps > Manage.
  3. From the list of installed apps, find Virtual Office for Zendesk.
  4. Hover over the app icon, and click the Settings icon to open a drop-down menu.
  5. From the drop-down, select Change settings.
  1. In the App Configuration sub-tab, enter the call results that indicate the outcome of each call. Separate each option using a semicolon, and save when you are finished.


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