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Define Call Result Codes

8x8 Virtual Office for Zendesk allows you to define custom codes to collect information about the outcome of each call. For example, as a customer support agent attending to customer issues, you can indicate whether the issue was solved, escalated, requires a scheduled call back, and so on.

As an agent, you can configure call result codes from within Virtual Office for Zendesk.

To define call result codes:

  1. Go to Menu > Settings.
  2. Enter call result codes under Tags. Separate each option using a semicolon, and save when you are finished.

 

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