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Introduction

The 8x8 Virtual Office application brings phone communication through a web dialer to Salesforce environment. The application launches conveniently from your Salesforce dashboard allowing you to interact with customers. Upon receiving an inbound call, the app tracks if the caller is an existing user by searching Salesforce contacts and pops the matching record for your preview. You can be better informed and prepared to answer customer calls by previewing relevant customer record details before accepting the call.

Key Benefits

Using the 8x8 Virtual Office app, you can:

Limitations

Requirements

See Also

 


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