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Set up Click to Dial

Click to Dial allows you to click a phone number from a contact record and initiate an outbound call.

To set up Click to Dial:

  1. Go to Home > Set Preferences. It opens the General tab.
  2. Select the Telephony tab.
  3. For Telephony option, select CTI from the drop down menu.
  4. Enter the CTI URL: https://voapi.8x8.com/netsuite/click2Dial.html?phone={phone}
  5. Click Save.
  6. You can now open a contact record. Click on a phone number in the record.

    Note: You must be logged in to a Virtual Office client to complete the call.

  7. Your Virtual Office phone rings first. Answer the call to dial out to the destination.

 


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