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Enable the Telephony Feature

Performing any 8x8 NetSuite Integration configuration requires that the Telephony tab be visible under Home > Set Preferences > General. Follow these steps if it is not visible.

To enable Telephony in NetSuite:

  1. Log into NetSuite as an administrator.
  2. Go to Setup > Company > Setup Tasks > Enable Features.
  3. On the SuiteCloud subtab, in the Integration Add-Ons section, check Telephony Integration, and click Save.

 


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