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Define Custom Call Result Codes

Virtual Office app allows you to define custom codes to collect information about the outcome of each call per user. For example, if you are a customer support agent attending to customer issues, you can indicate if the issue was solved, escalated, requires a scheduled call back etc.

If you define call result codes, at the end of each call, you are prompted to select an outcome from the pre-defined list. This information is saved in the call log.

To define call result codes:

  1. Click Settings.
  2. Enter call result codes.
  3. Separate each option by a semicolon.

 


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