8x8 Virtual Office for NetSuite allows you to define custom codes to collect information on the outcome of each call per user. For example, if you are a customer support agent attending to customer issues, you can indicate whether the issue was solved, escalated, requires a scheduled call back, and so on.
If you define call result codes, at the end of each call, you are prompted to select an outcome from the pre-defined list. This information is saved in the call log.
To define call result codes:
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